Guest mhsamei Report post Posted 10/11/2008 06:47 AM Hi I installed all hardware & software. The Polled mode phone answering program works good and ask to may calls. There is a Problem in VG. VG Answer the call and show events and modules on sceen but no voice hearable. All file sound and their formats are ok and previously my program worked good. What is problem? Thank You. Share this post Link to post
SupportTeam Report post Posted 10/11/2008 07:54 AM Could you please post a copy of VoiceGuide's Trace Logs which captures the problem, this will allow us to see what happened. Enable logging by setting the log levels to 10 in VG.INI as per below: [Log] VoiceGuide=10 CallLoader=0 VoicemailManager=0 EmailSender=0 ktTel=10 ktTts=0 Then restart VG and make a test call which demonstrates the problem. Trace files will be created in VG's \log\ subdirectory. Please post the traces and the VoiceGuide script used. When posting traces/scripts please .ZIP them up and post them as attachments. Share this post Link to post
Guest mhsamei Report post Posted 10/11/2008 08:08 AM Hi Here is the log Files. I reinstall the VG and the script was defult.(sayNum). Butwe can not hear any sound. i cant atach zip file here : Initializing Attachments... So : File 0910tw : 113103.484 ocxfn LogLevels 10,C:\Program Files\VoiceGuide\log\,tw.txt,0, 113103.685 ------------------------------------------------------------------------------ 113103.705 ktTel v2.4.6, Jul 1 2008 14:45:49 [For Dialogic] 113103.705 Initialise at 0910 113103.705 113103.705 ------------------------------------------------------------------------------ 113103.705 dlgc Dialogic boards present: dti:0, dxxx:1 113103.795 fn AppInit_Dialogic 113103.795 init test NETWORK devices (1st channel on each board) 113103.795 init test VOICE devices (1st device on each voice board) 113104.406 001 dlgc dx_open(dxxxB1) => 1 113104.406 init config board file [C:\Program Files\VoiceGuide\data\Config.xml] 113104.436 001 init config board file load start (len=6347) 113104.436 001 dlgc dx_setparm(1, DXBD_FLASHTM, &[10]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.446 001 dlgc dx_setparm(1, DXBD_FLASHTM, &[10]) => 0, 113104.446 001 dlgc dx_setparm(1, DXBD_MINLCOFF, &[50]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.456 001 dlgc dx_setparm(1, DXBD_MINLCOFF, &[50]) => 0, 113104.456 001 dlgc dx_setparm(1, DXBD_MINOFFHKTM, &[250]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.456 001 dlgc dx_setparm(1, DXBD_MINOFFHKTM, &[250]) => 0, 113104.456 001 dlgc dx_setparm(1, DXBD_MINSLOFF, &[2]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.466 001 dlgc dx_setparm(1, DXBD_MINSLOFF, &[2]) => 0, 113104.466 001 dlgc dx_setparm(1, DXBD_MINSLON, &[1]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.476 001 dlgc dx_setparm(1, DXBD_MINSLON, &[1]) => 0, 113104.476 001 dlgc dx_setparm(1, DXBD_MINTIOFF, &[5]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.486 001 dlgc dx_setparm(1, DXBD_MINTIOFF, &[5]) => 0, 113104.486 001 dlgc dx_setparm(1, DXBD_MINTION, &[5]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.496 001 dlgc dx_setparm(1, DXBD_MINTION, &[5]) => 0, 113104.496 001 dlgc dx_setparm(1, DXBD_OFFHDLY, &[50]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.506 001 dlgc dx_setparm(1, DXBD_OFFHDLY, &[50]) => 0, 113104.506 001 dlgc dx_setparm(1, DXBD_PAUSETM, &[100]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.516 001 dlgc dx_setparm(1, DXBD_PAUSETM, &[100]) => 0, 113104.516 001 dlgc dx_setparm(1, DXBD_S_BNC, &[4]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.516 001 dlgc dx_setparm(1, DXBD_S_BNC, &[4]) => 0, 113104.516 001 dlgc dx_setparm(1, DXBD_T_IDD, &[15]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.526 001 dlgc dx_setparm(1, DXBD_T_IDD, &[15]) => 0, 113104.526 001 dlgc dx_setparm(1, DXBD_TTDATA, &[10]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.536 001 dlgc dx_setparm(1, DXBD_TTDATA, &[10]) => 0, 113104.536 001 dlgc dx_setparm(1, DXBD_S_BNC, &[4]) call , XmlPathBranch_Last2=[<Parameters_DxBd><Parameter>] 113104.546 001 dlgc dx_setparm(1, DXBD_S_BNC, &[4]) => 0, 113104.546 001 init config board file load end 113104.556 002 dlgc dx_open(dxxxB1C1) => 2 113104.566 dlgc dxxxB1C1 id=0x1001, family=1, devmode=0, network=3(Analog), bus=0, encode=0 113104.576 ft_play=0x17db, ft_record=0xf9b, ft_tone=0x3, ft_e2p_brd_cfg=0x7, ft_fax=0x0 113104.576 ft_front_end=0x1, ft_misc=0x0, ft_send=0x0, ft_receive=0x0, ft_play_ext=0x0, ft_record_ext=0x0, ft_device=0x0, ft_rfu=0x0 113104.576 dx features -> [ft_play:FT_ADPCM,FT_PCM,FT_ULAW,FT_LINEAR,FT_ADSI,FT_RAW64KBIT,FT_DRT6KHZ,FT_DR T8KHZ,FT_DRT11KHZ,FT_FSK_OH, ft_record:FT_ADPCM,FT_PCM,FT_ULAW,FT_LINEAR,FT_RAW64KBIT,FT_DRT6KHZ,FT_DRT8KHZ,F T_DRT11KHZ,FT_FFT, ft_tone:FT_GTDENABLED,FT_GTGENABLED, ft_e2p_brd_cfg:FT_CALLP,FT_MF_TONE_DETECT, ft_fax: ft_front_end:FT_ANALOG, ft_misc: ft_send: ft_receive: ft_play_ext: ft_record_ext:] 113104.576 002 dlgc dx_close(2) ok (channel dxxxB1C1) 113104.576 001 dlgc dx_close(1) ok (board dxxxB1) 113104.576 init enable event processing 113104.576 eng CtEventPolling thread start 113104.576 gc gc_start call 113105.197 000 ocxfn SetParam(0,VgIniFilename,c:\program files\voiceguide\VG.INI,0) 113105.197 SetParam VgIniFilename 113105.768 ocxfn GetLineCount() => 0 113107.070 ocxfn LineOpenDialogic(dxxx=dxxxB1C1, dti=dxxxB1C1, protocol=pdk_na_an_io, opt=, opt=0) 113107.070 init opening straight analog line 113107.090 001 dlgc dx_open(dxxxB1C1) => 1 113107.090 dlgc initial lines state is offhook. will return line to offhook on exit. 113107.090 001 dx_sethook call (LineOpenDialogic) 113107.100 001 dx_sethook 1 DX_ONHOOK call returned. 113107.150 001 gc_GetMetaEvent returned. iDev=0, lEvtType=1, pEvtData=0x87, lEvtDataLen=152106696 113107.150 001 ev TDX_SETHOOK (SetHook Completed) 113107.150 001 TDX_SETHOOK_DX_ONHOOK arrived 113107.150 001 init LineOpenDialogic (analog) ok => [1] 113107.150 001 ocxfn SetParam(1,ConfigLine_Filename,C:\Program Files\VoiceGuide\data\ConfigLine.xml,0) 113107.150 SetParam ConfigLine_Filename begin 113107.150 001 DlgcVoice_SetConfig_AwaitCall start 113107.160 001 tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C1|dxxxB1C1] 113107.160 001 tone section start A 113107.200 001 dlgc tones_del(1) returned ok 113107.200 001 tone section start B 113107.200 001 config line as per [C:\Program Files\VoiceGuide\data\ConfigLine.xml] iReadTonesConfigFromConfigLineXml=1 113107.220 001 init config line file load start (len=9028) 113107.220 001 XML_SetCharacterDataHandler call 113107.220 001 XML_SetProcessingInstructionHandler call 113107.220 001 XML_SetDefaultHandler call 113107.220 001 XML_Parse call p=05791F18 113107.220 tone TID_BUSY1:253 500:200 0:0 55:40 55:40 4 113107.220 tone TID_BUSY2:255 500:200 525:175 55:40 55:40 4 113107.220 tone TID_DIAL_LCL:250 340:40 440:40 100:0 0:0 1 113107.220 tone TID_DIAL_INTL:251 340:40 440:40 100:0 0:0 1 113107.220 tone TID_DIAL_XTRA:252 340:40 440:40 100:0 0:0 1 113107.220 tone TID_DISCONNECT:257 500:200 525:175 55:40 55:40 4 113107.220 tone TID_FAX1:258 2150:50 0:0 25:25 0:0 1 113107.220 tone TID_FAX2:259 1100:50 0:0 25:25 0:0 1 113107.220 tone TID_RNGBK1:254 438:138 0:0 130:105 400:200 1 113107.220 tone TID_RNGBK2:256 438:138 438:138 130:105 400:200 1 113107.220 tone FAX:191 1100:110 0:0 30:15 0:0 0 113107.220 tone DISCONNECT_TAPI1:192 620:200 480:200 30:10 20:10 3 113107.220 tone DISCONNECT_TAPI2:193 550:200 0:0 30:10 20:10 3 113107.220 001 dlgc dx_setparm(1, DXCH_CALLID, &[1]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.230 001 dlgc dx_setparm(1, DXCH_CALLID, &[1]) => -1, err=6, Parameter error 113107.230 001 dlgc dx_setparm(1, DXCH_DTMFDEB, &[0]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.240 001 dlgc dx_setparm(1, DXCH_DTMFDEB, &[0]) => 0, ok 113107.240 001 dlgc dx_setparm(1, DXCH_DTMFTLK, &[5]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.240 001 dlgc dx_setparm(1, DXCH_DTMFTLK, &[5]) => 0, ok 113107.240 001 dlgc dx_setparm(1, DXCH_MINRWINK, &[10]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.250 001 dlgc dx_setparm(1, DXCH_MINRWINK, &[10]) => 0, ok 113107.250 dlgc parm [DXCH_PLAYRDRATE] not recognized. (XmlHandler_ConfigLine_endElement) 113107.250 001 dlgc dx_setparm(1, DXCH_RECRDRATE, &[8000]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.260 001 dlgc dx_setparm(1, DXCH_RECRDRATE, &[8000]) => 0, ok 113107.260 001 dlgc dx_setparm(1, DXCH_RINGCNT, &[1]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.260 001 dlgc dx_setparm(1, DXCH_RINGCNT, &[1]) => 0, ok 113107.260 001 dlgc dx_setparm(1, DXCH_T_IDD, &[5]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.280 001 dlgc dx_setparm(1, DXCH_T_IDD, &[5]) => 0, ok 113107.280 001 dlgc dx_setparm(1, DXCH_TTDATA, &[10]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.280 001 dlgc dx_setparm(1, DXCH_TTDATA, &[10]) => 0, ok 113107.280 xml sCurrConfig_Rule_key=[sendDisconnectOnLoopCurrentDrop] 113107.280 xml sCurrConfig_Rule_key=[DialPrefix] 113107.280 rule DialPrefix = 113107.280 001 XML_ParserFree call p=05791F18 113107.280 001 init config line file load end 113107.320 SetParam ConfigLine_Filename end 113107.490 001 ocxev DoFireDialogic(dwIdx=0, 1, 135, [TDX_SETHOOK], 0, 0, 0, [DX_ONHOOK], [], []) (dwIdx=0) 113107.510 001 ocxev DoFireDialogic completed 113107.510 001 te LINE_CALLSTATE(1, 0x1, 0x1, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_IDLE 113107.520 ocxfn LineOpenDialogic(dxxx=dxxxB1C2, dti=dxxxB1C2, protocol=pdk_na_an_io, opt=, opt=0) 113107.520 init opening straight analog line 113107.530 002 dlgc dx_open(dxxxB1C2) => 2 113107.540 002 dx_sethook call (LineOpenDialogic) 113107.540 002 dx_sethook 2 DX_ONHOOK call returned. 113107.550 002 gc_GetMetaEvent returned. iDev=0, lEvtType=2, pEvtData=0x87, lEvtDataLen=152106696 113107.550 002 ev TDX_SETHOOK (SetHook Completed) 113107.560 002 TDX_SETHOOK_DX_ONHOOK arrived 113107.560 002 init LineOpenDialogic (analog) ok => [2] 113107.560 002 ocxfn SetParam(2,ConfigLine_Filename,C:\Program Files\VoiceGuide\data\ConfigLine.xml,0) 113107.560 SetParam ConfigLine_Filename begin 113107.560 002 DlgcVoice_SetConfig_AwaitCall start 113107.560 002 tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C2|dxxxB1C2] 113107.560 002 tone section start A 113107.590 002 dlgc tones_del(2) returned ok 113107.590 002 tone section start B 113107.590 002 config line as per [C:\Program Files\VoiceGuide\data\ConfigLine.xml] iReadTonesConfigFromConfigLineXml=1 113107.590 002 init config line file load start (len=9028) 113107.590 002 XML_SetCharacterDataHandler call 113107.590 002 XML_SetProcessingInstructionHandler call 113107.590 002 XML_SetDefaultHandler call 113107.590 002 XML_Parse call p=05791F18 113107.590 tone TID_BUSY1:253 500:200 0:0 55:40 55:40 4 113107.590 tone TID_BUSY2:255 500:200 525:175 55:40 55:40 4 113107.590 tone TID_DIAL_LCL:250 340:40 440:40 100:0 0:0 1 113107.590 tone TID_DIAL_INTL:251 340:40 440:40 100:0 0:0 1 113107.590 tone TID_DIAL_XTRA:252 340:40 440:40 100:0 0:0 1 113107.590 tone TID_DISCONNECT:257 500:200 525:175 55:40 55:40 4 113107.590 tone TID_FAX1:258 2150:50 0:0 25:25 0:0 1 113107.590 tone TID_FAX2:259 1100:50 0:0 25:25 0:0 1 113107.590 tone TID_RNGBK1:254 438:138 0:0 130:105 400:200 1 113107.590 tone TID_RNGBK2:256 438:138 438:138 130:105 400:200 1 113107.590 tone FAX:191 1100:110 0:0 30:15 0:0 0 113107.600 tone DISCONNECT_TAPI1:192 620:200 480:200 30:10 20:10 3 113107.600 tone DISCONNECT_TAPI2:193 550:200 0:0 30:10 20:10 3 113107.600 002 dlgc dx_setparm(2, DXCH_CALLID, &[1]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.600 002 dlgc dx_setparm(2, DXCH_CALLID, &[1]) => -1, err=6, Parameter error 113107.600 002 dlgc dx_setparm(2, DXCH_DTMFDEB, &[0]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.610 002 dlgc dx_setparm(2, DXCH_DTMFDEB, &[0]) => 0, ok 113107.610 002 dlgc dx_setparm(2, DXCH_DTMFTLK, &[5]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.620 002 dlgc dx_setparm(2, DXCH_DTMFTLK, &[5]) => 0, ok 113107.620 002 dlgc dx_setparm(2, DXCH_MINRWINK, &[10]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.630 002 dlgc dx_setparm(2, DXCH_MINRWINK, &[10]) => 0, ok 113107.630 dlgc parm [DXCH_PLAYRDRATE] not recognized. (XmlHandler_ConfigLine_endElement) 113107.630 002 dlgc dx_setparm(2, DXCH_RECRDRATE, &[8000]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.640 002 dlgc dx_setparm(2, DXCH_RECRDRATE, &[8000]) => 0, ok 113107.640 002 dlgc dx_setparm(2, DXCH_RINGCNT, &[1]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.640 002 dlgc dx_setparm(2, DXCH_RINGCNT, &[1]) => 0, ok 113107.640 002 dlgc dx_setparm(2, DXCH_T_IDD, &[5]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.650 002 dlgc dx_setparm(2, DXCH_T_IDD, &[5]) => 0, ok 113107.650 002 dlgc dx_setparm(2, DXCH_TTDATA, &[10]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.660 002 dlgc dx_setparm(2, DXCH_TTDATA, &[10]) => 0, ok 113107.660 xml sCurrConfig_Rule_key=[sendDisconnectOnLoopCurrentDrop] 113107.660 xml sCurrConfig_Rule_key=[DialPrefix] 113107.660 rule DialPrefix = 113107.660 002 XML_ParserFree call p=05791F18 113107.660 002 init config line file load end 113107.690 SetParam ConfigLine_Filename end 113107.700 002 ocxev DoFireDialogic(dwIdx=2, 2, 135, [TDX_SETHOOK], 0, 0, 0, [DX_ONHOOK], [], []) (dwIdx=2) 113107.700 002 ocxev DoFireDialogic completed 113107.700 002 te LINE_CALLSTATE(2, 0x2, 0x1, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_IDLE 113107.700 ocxfn LineOpenDialogic(dxxx=dxxxB1C3, dti=dxxxB1C3, protocol=pdk_na_an_io, opt=, opt=0) 113107.700 init opening straight analog line 113107.710 003 dlgc dx_open(dxxxB1C3) => 3 113107.720 003 dx_sethook call (LineOpenDialogic) 113107.720 003 dx_sethook 3 DX_ONHOOK call returned. 113107.730 003 gc_GetMetaEvent returned. iDev=0, lEvtType=3, pEvtData=0x87, lEvtDataLen=152106696 113107.730 003 ev TDX_SETHOOK (SetHook Completed) 113107.740 003 TDX_SETHOOK_DX_ONHOOK arrived 113107.740 003 init LineOpenDialogic (analog) ok => [3] 113107.740 003 ocxfn SetParam(3,ConfigLine_Filename,C:\Program Files\VoiceGuide\data\ConfigLine.xml,0) 113107.740 SetParam ConfigLine_Filename begin 113107.740 003 DlgcVoice_SetConfig_AwaitCall start 113107.740 003 tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C3|dxxxB1C3] 113107.740 003 tone section start A 113107.781 003 dlgc tones_del(3) returned ok 113107.781 003 tone section start B 113107.781 003 config line as per [C:\Program Files\VoiceGuide\data\ConfigLine.xml] iReadTonesConfigFromConfigLineXml=1 113107.781 003 init config line file load start (len=9028) 113107.781 003 XML_SetCharacterDataHandler call 113107.781 003 XML_SetProcessingInstructionHandler call 113107.781 003 XML_SetDefaultHandler call 113107.781 003 XML_Parse call p=05791F18 113107.781 tone TID_BUSY1:253 500:200 0:0 55:40 55:40 4 113107.781 tone TID_BUSY2:255 500:200 525:175 55:40 55:40 4 113107.781 tone TID_DIAL_LCL:250 340:40 440:40 100:0 0:0 1 113107.781 tone TID_DIAL_INTL:251 340:40 440:40 100:0 0:0 1 113107.781 tone TID_DIAL_XTRA:252 340:40 440:40 100:0 0:0 1 113107.781 tone TID_DISCONNECT:257 500:200 525:175 55:40 55:40 4 113107.781 tone TID_FAX1:258 2150:50 0:0 25:25 0:0 1 113107.781 tone TID_FAX2:259 1100:50 0:0 25:25 0:0 1 113107.781 tone TID_RNGBK1:254 438:138 0:0 130:105 400:200 1 113107.781 tone TID_RNGBK2:256 438:138 438:138 130:105 400:200 1 113107.781 tone FAX:191 1100:110 0:0 30:15 0:0 0 113107.781 tone DISCONNECT_TAPI1:192 620:200 480:200 30:10 20:10 3 113107.781 tone DISCONNECT_TAPI2:193 550:200 0:0 30:10 20:10 3 113107.781 003 dlgc dx_setparm(3, DXCH_CALLID, &[1]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.791 003 dlgc dx_setparm(3, DXCH_CALLID, &[1]) => -1, err=6, Parameter error 113107.791 003 dlgc dx_setparm(3, DXCH_DTMFDEB, &[0]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.791 003 dlgc dx_setparm(3, DXCH_DTMFDEB, &[0]) => 0, ok 113107.791 003 dlgc dx_setparm(3, DXCH_DTMFTLK, &[5]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.801 003 dlgc dx_setparm(3, DXCH_DTMFTLK, &[5]) => 0, ok 113107.801 003 dlgc dx_setparm(3, DXCH_MINRWINK, &[10]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.811 003 dlgc dx_setparm(3, DXCH_MINRWINK, &[10]) => 0, ok 113107.811 dlgc parm [DXCH_PLAYRDRATE] not recognized. (XmlHandler_ConfigLine_endElement) 113107.811 003 dlgc dx_setparm(3, DXCH_RECRDRATE, &[8000]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.821 003 dlgc dx_setparm(3, DXCH_RECRDRATE, &[8000]) => 0, ok 113107.821 003 dlgc dx_setparm(3, DXCH_RINGCNT, &[1]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.821 003 dlgc dx_setparm(3, DXCH_RINGCNT, &[1]) => 0, ok 113107.821 003 dlgc dx_setparm(3, DXCH_T_IDD, &[5]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.831 003 dlgc dx_setparm(3, DXCH_T_IDD, &[5]) => 0, ok 113107.831 003 dlgc dx_setparm(3, DXCH_TTDATA, &[10]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.841 003 dlgc dx_setparm(3, DXCH_TTDATA, &[10]) => 0, ok 113107.841 xml sCurrConfig_Rule_key=[sendDisconnectOnLoopCurrentDrop] 113107.841 xml sCurrConfig_Rule_key=[DialPrefix] 113107.841 rule DialPrefix = 113107.841 003 XML_ParserFree call p=05791F18 113107.841 003 init config line file load end 113107.881 SetParam ConfigLine_Filename end 113107.881 003 ocxev DoFireDialogic(dwIdx=4, 3, 135, [TDX_SETHOOK], 0, 0, 0, [DX_ONHOOK], [], []) (dwIdx=4) 113107.881 003 ocxev DoFireDialogic completed 113107.881 003 te LINE_CALLSTATE(3, 0x3, 0x1, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_IDLE 113107.891 ocxfn LineOpenDialogic(dxxx=dxxxB1C4, dti=dxxxB1C4, protocol=pdk_na_an_io, opt=, opt=0) 113107.891 init opening straight analog line 113107.901 004 dlgc dx_open(dxxxB1C4) => 4 113107.911 004 dx_sethook call (LineOpenDialogic) 113107.911 004 dx_sethook 4 DX_ONHOOK call returned. 113107.921 004 gc_GetMetaEvent returned. iDev=0, lEvtType=4, pEvtData=0x87, lEvtDataLen=152106696 113107.921 004 ev TDX_SETHOOK (SetHook Completed) 113107.931 004 TDX_SETHOOK_DX_ONHOOK arrived 113107.931 004 init LineOpenDialogic (analog) ok => [4] 113107.931 004 ocxfn SetParam(4,ConfigLine_Filename,C:\Program Files\VoiceGuide\data\ConfigLine.xml,0) 113107.931 SetParam ConfigLine_Filename begin 113107.931 004 DlgcVoice_SetConfig_AwaitCall start 113107.931 004 tones not set by TSF File as EDX_FEATUREDISABLED (TSF feature is disabled in Configuration Manager Advanced Options) [dxxxB1C4|dxxxB1C4] 113107.931 004 tone section start A 113107.961 004 dlgc tones_del(4) returned ok 113107.961 004 tone section start B 113107.961 004 config line as per [C:\Program Files\VoiceGuide\data\ConfigLine.xml] iReadTonesConfigFromConfigLineXml=1 113107.961 004 init config line file load start (len=9028) 113107.961 004 XML_SetCharacterDataHandler call 113107.961 004 XML_SetProcessingInstructionHandler call 113107.961 004 XML_SetDefaultHandler call 113107.961 004 XML_Parse call p=05791F18 113107.961 tone TID_BUSY1:253 500:200 0:0 55:40 55:40 4 113107.961 tone TID_BUSY2:255 500:200 525:175 55:40 55:40 4 113107.961 tone TID_DIAL_LCL:250 340:40 440:40 100:0 0:0 1 113107.961 tone TID_DIAL_INTL:251 340:40 440:40 100:0 0:0 1 113107.961 tone TID_DIAL_XTRA:252 340:40 440:40 100:0 0:0 1 113107.961 tone TID_DISCONNECT:257 500:200 525:175 55:40 55:40 4 113107.961 tone TID_FAX1:258 2150:50 0:0 25:25 0:0 1 113107.971 tone TID_FAX2:259 1100:50 0:0 25:25 0:0 1 113107.971 tone TID_RNGBK1:254 438:138 0:0 130:105 400:200 1 113107.971 tone TID_RNGBK2:256 438:138 438:138 130:105 400:200 1 113107.971 tone FAX:191 1100:110 0:0 30:15 0:0 0 113107.971 tone DISCONNECT_TAPI1:192 620:200 480:200 30:10 20:10 3 113107.971 tone DISCONNECT_TAPI2:193 550:200 0:0 30:10 20:10 3 113107.971 004 dlgc dx_setparm(4, DXCH_CALLID, &[1]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.971 004 dlgc dx_setparm(4, DXCH_CALLID, &[1]) => -1, err=6, Parameter error 113107.971 004 dlgc dx_setparm(4, DXCH_DTMFDEB, &[0]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.981 004 dlgc dx_setparm(4, DXCH_DTMFDEB, &[0]) => 0, ok 113107.981 004 dlgc dx_setparm(4, DXCH_DTMFTLK, &[5]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113107.991 004 dlgc dx_setparm(4, DXCH_DTMFTLK, &[5]) => 0, ok 113107.991 004 dlgc dx_setparm(4, DXCH_MINRWINK, &[10]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113108.001 004 dlgc dx_setparm(4, DXCH_MINRWINK, &[10]) => 0, ok 113108.001 dlgc parm [DXCH_PLAYRDRATE] not recognized. (XmlHandler_ConfigLine_endElement) 113108.001 004 dlgc dx_setparm(4, DXCH_RECRDRATE, &[8000]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113108.011 004 dlgc dx_setparm(4, DXCH_RECRDRATE, &[8000]) => 0, ok 113108.011 004 dlgc dx_setparm(4, DXCH_RINGCNT, &[1]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113108.011 004 dlgc dx_setparm(4, DXCH_RINGCNT, &[1]) => 0, ok 113108.011 004 dlgc dx_setparm(4, DXCH_T_IDD, &[5]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113108.021 004 dlgc dx_setparm(4, DXCH_T_IDD, &[5]) => 0, ok 113108.021 004 dlgc dx_setparm(4, DXCH_TTDATA, &[10]) call , XmlPathBranch_Last2=[<Parameters_DxCh><Parameter>] 113108.031 004 dlgc dx_setparm(4, DXCH_TTDATA, &[10]) => 0, ok 113108.031 xml sCurrConfig_Rule_key=[sendDisconnectOnLoopCurrentDrop] 113108.031 xml sCurrConfig_Rule_key=[DialPrefix] 113108.031 rule DialPrefix = 113108.031 004 XML_ParserFree call p=05791F18 113108.031 004 init config line file load end 113108.061 SetParam ConfigLine_Filename end 113108.071 004 ocxev DoFireDialogic(dwIdx=6, 4, 135, [TDX_SETHOOK], 0, 0, 0, [DX_ONHOOK], [], []) (dwIdx=6) 113108.071 004 ocxev DoFireDialogic completed 113108.071 004 te LINE_CALLSTATE(4, 0x4, 0x1, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_IDLE 113108.081 001 ocxfn RingsBeforeAnswer(lLineId=1, lRings=0, lParam1=0, strParam2=) 113108.081 ocxfn LineOpenDialogic(dxxx=, dti=, protocol=, opt=route, opt=0) 113108.081 init attach and config voice resources. 113108.081 001 init route dxxxB1C1 to dxxxB1C1 113108.081 001 init dxxx init type : analog 113108.081 route resources (dxxxB1C1) call 113108.081 dlgc scbus set DevType1 = LSI, sDlgcDevName=dxxxB1C1 113108.091 dlgc this channel does not link to a bus timeslot 113108.091 001 init supplementary config start 113108.121 002 init route dxxxB1C2 to dxxxB1C2 113108.121 002 init dxxx init type : analog 113108.121 route resources (dxxxB1C2) call 113108.121 dlgc scbus set DevType1 = LSI, sDlgcDevName=dxxxB1C2 113108.131 dlgc this channel does not link to a bus timeslot 113108.131 002 init supplementary config start 113108.151 003 init route dxxxB1C3 to dxxxB1C3 113108.151 003 init dxxx init type : analog 113108.151 route resources (dxxxB1C3) call 113108.151 dlgc scbus set DevType1 = LSI, sDlgcDevName=dxxxB1C3 113108.161 dlgc this channel does not link to a bus timeslot 113108.161 003 init supplementary config start 113108.191 004 init route dxxxB1C4 to dxxxB1C4 113108.191 004 init dxxx init type : analog 113108.191 route resources (dxxxB1C4) call 113108.191 dlgc scbus set DevType1 = LSI, sDlgcDevName=dxxxB1C4 113108.201 dlgc this channel does not link to a bus timeslot 113108.201 004 init supplementary config start 113108.431 002 ocxfn RingsBeforeAnswer(lLineId=2, lRings=0, lParam1=0, strParam2=) 113108.602 003 ocxfn RingsBeforeAnswer(lLineId=3, lRings=0, lParam1=0, strParam2=) 113108.702 004 ocxfn RingsBeforeAnswer(lLineId=4, lRings=0, lParam1=0, strParam2=) 113112.607 001 gc_GetMetaEvent returned. iDev=0, lEvtType=1, pEvtData=0x86, lEvtDataLen=152106696 113112.607 001 ev TDX_CST (CST Event Received) 113112.607 001 ev TDX_CST DE_RINGS data=0 ringcount=1 (hli=0x194460, hli->chdev=1, hli->linedev=1) 113112.638 001 CLIDINFO_CMPLT error [6]:[Parameter error] 113112.638 001 CLIDINFO_GENERAL error [6]:[Parameter error] 113112.648 001 CLIDINFO_CALLID error [6]:[Parameter error] assign strCLIDINFO_CALLID: 113112.648 001 setting strCLIDINFO_CALLID to [Parameter error] 113112.658 001 CLIDINFO_FRAMETYPE error [6]:[Parameter error] 113112.658 001 dlgc caller id frame type: UNKNOWN [0x00] 113112.658 001 pbx display not supported on this card 113112.658 001 pbx display not supported on this card 113112.658 001 info ktTel v2.4.6, Jul 1 2008 14:47:23 113112.658 001 te LINE_CALLSTATE(1, 0x1, 0x2, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_OFFERING 113112.658 001 te LINE_LINEDEVSTATE(1, 0x1, 0x2, 0x0, 0x1) (dwIdx=9) 113112.658 001 ocxfn LineAnswer(lLineId=1, lParam=0, strParam=) 113112.678 pbx display (1) [1286]:[invalid device] 113112.678 pbx callid (1) [1286]:[invalid device] 113112.678 dx_sethook(1, DX_OFFHOOK, EV_ASYNC) ok 113112.678 001 ocxev DoFireDialogic(dwIdx=10, 1, 134, [TDX_CST], 0, 0, 0, [DE_RINGS], [ET_RON], []) (dwIdx=10) 113112.678 001 ocxev DoFireDialogic completed 113113.228 001 gc_GetMetaEvent returned. iDev=0, lEvtType=1, pEvtData=0x87, lEvtDataLen=152106696 113113.228 001 ev TDX_SETHOOK (SetHook Completed) 113113.228 setting call progress tones according to [C:\Program Files\VoiceGuide\data\ConfigLine.xml] as hli->iReadTonesConfigFromConfigLineXml=1 113113.258 001 dlgc dx_deltones(1) returned ok (DelTones_SetTones_InitCallProgress) 113113.258 tone an id:FAX:191, f1:1100:110, cad:30:15:0:0, count:0 113113.298 tone description save hli=0x194460, iToneUserID[0]=191 sToneUserName[0]=[FAX] 113113.298 tone an id:DISCONNECT_TAPI1 192 f1:620:200, f2:480:200, cad:30:10:20:10, count:3 113113.349 tone description save hli=0x194460, iToneUserID[1]=192 sToneUserName[1]=[DISCONNECT_TAPI1] 113113.349 tone an id:DISCONNECT_TAPI2:193, f1:550:200, cad:30:10:20:10, count:3 113113.389 tone description save hli=0x194460, iToneUserID[2]=193 sToneUserName[2]=[DISCONNECT_TAPI2] 113113.389 tone ch id:TID_DIAL_LCL:250, f1:340:40, f2:440:40, cad:100:0,0:0, count:1 (arridx=59) 113113.389 tone ch id:TID_DIAL_INTL:251, f1:340:40, f2:440:40, cad:100:0,0:0, count:1 (arridx=60) 113113.389 tone ch id:TID_DIAL_XTRA:252, f1:340:40, f2:440:40, cad:100:0,0:0, count:1 (arridx=61) 113113.389 tone ch id:TID_BUSY1:253, f1:500:200, f2:0:0, cad:55:40,55:40, count:4 (arridx=62) 113113.389 tone ch id:TID_RNGBK1:254, f1:438:138, f2:0:0, cad:130:105,400:200, count:1 (arridx=63) 113113.389 tone ch id:TID_BUSY2:255, f1:500:200, f2:525:175, cad:55:40,55:40, count:4 (arridx=64) 113113.389 tone ch id:TID_DISCONNECT:257, f1:500:200, f2:525:175, cad:55:40,55:40, count:4 (arridx=66) 113113.389 tone ch id:TID_FAX1:258, f1:2150:50, f2:0:0, cad:25:25,0:0, count:1 (arridx=67) 113113.389 tone ch id:TID_FAX2:259, f1:1100:50, f2:0:0, cad:25:25,0:0, count:1 (arridx=68) 113113.599 001 cp_init(1) returned ok (DelTones_SetTones_InitCallProgress) 113113.599 001 ocxev DoFireDialogic(dwIdx=11, 1, 135, [TDX_SETHOOK], 0, 0, 0, [DX_OFFHOOK], [CALL_INBOUND], []) (dwIdx=11) 113113.599 001 ocxev DoFireDialogic completed 113113.599 001 te LINE_CALLSTATE(1, 0x1, 0x100, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_CONNECTED 113113.619 001 gc_GetMetaEvent returned. iDev=0, lEvtType=1, pEvtData=0x86, lEvtDataLen=152106696 113113.619 001 ev TDX_CST (CST Event Received) 113113.619 001 ev TDX_CST DE_LCON data=643 113113.629 001 ocxev DoFireDialogic(dwIdx=13, 1, 134, [TDX_CST], 643, 0, 0, [DE_LCON], [], []) (dwIdx=13) 113113.629 001 ocxev DoFireDialogic completed 113113.629 001 ocxfn PlayStart(hLine=1, strSoundFile=[C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\PayGetId.wav], lPlayId=288309(0x46635), lParam1=0, lParam2=0, strParam1=, strParam2=, keys[NotUsed]) 113113.629 001 ocxfn PlaySetControlKeys(1,0,,,,,,,,,,) 113113.629 001 ocxfn PlaySetControlKeys end 113113.629 001 play start (hli=0x194460, strSoundFile=C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\PayGetId.wav, lPlayId=288309(0x46635), lParam1=0, lParam2=0, strParam1=, strParam2=) 113113.639 pcm sample_bytes=2, data_size=133800 _ 113113.639 pcm data_size_div2=66900, ptrVoiceData_Current=0x913dcd8 113113.709 fread 66901 pcm16 bytes 113113.709 iReadCount test 66901 113113.709 iFilesQueued test 1 113113.709 001 buffer workaround (66899) (2 bytes truncated from end of each file) 113113.739 001 dlgc dx_clrsvcond(1) => 0 113113.739 001 wFileFormat=8, (pcm=8, adpcm=1) 113113.739 001 iott 0x913dcd8 io_type=0xc, io_fhandle=0, io_bufp=0x915e7a0, io_offset=0, io_length=66899, io_nextp=0x0, io_prevp=0x0, rfu=0x0 113113.739 001 dlgc play(1, 0x913dcd8, 0x0, 0x197950, EV_ASYNC) call 113113.749 001 dlgc play(1, 0x913dcd8, 0x0, 0x197950) => 0, hli=0x194460 113116.964 001 gc_GetMetaEvent returned. iDev=0, lEvtType=1, pEvtData=0x86, lEvtDataLen=152296728 113116.964 001 ev TDX_CST (CST Event Received) 113116.964 001 ev TDX_CST DE_TONEON cst_data=191 113116.964 001 tone description retrieve hli=0x194460, iToneUserID[0]=191 sToneUserName[0]=[FAX] 113116.964 001 ocxev DoFireDialogic(dwIdx=14, 1, 134, [TDX_CST], 191, 0, 0, [DE_TONEON], [FAX], []) (dwIdx=14) 113117.314 001 ocxev DoFireDialogic completed 113125.306 001 gc_GetMetaEvent returned. iDev=0, lEvtType=1, pEvtData=0x81, lEvtDataLen=152106696 113125.306 001 ev TDX_PLAY (Play Completed) 113125.306 001 cleared dwPlayId: hli=0x194460, hli->dwPlayId=0(0x0) 113125.306 001 ocxev PlayEnd(dwLineId=1, dwPlayId=288309) 113125.326 001 ocxev DoFireDialogic(dwIdx=15, 1, 129, [TDX_PLAY], 288309, 0, 0, [], [], []) (dwIdx=15) 113125.326 001 ocxev DoFireDialogic completed 113131.304 001 ocxfn PlayStop(hLine=1, lPlayId=0(0x0), lParam1=0, lParam2=0, strParam1=, strParam2=) 113131.304 001 dx_stopch call in PlayStop 113131.304 001 dx_stopch 1 ok 113132.316 001 ocxfn LineDrop(sLineId=1, , lParam1=0, lParam2=0, strParam1=, strParam2=0) 113132.316 001 dx_sethook(1) call 113132.316 001 dx_sethook 1 DX_ONHOOK ok 113132.356 001 gc_GetMetaEvent returned. iDev=0, lEvtType=1, pEvtData=0x87, lEvtDataLen=152106696 113132.356 001 ev TDX_SETHOOK (SetHook Completed) 113132.356 001 ocxev DoFireDialogic(dwIdx=16, 1, 135, [TDX_SETHOOK], 0, 0, 0, [DX_ONHOOK], [], []) (dwIdx=16) 113132.376 001 ocxev DoFireDialogic completed 113132.376 001 te LINE_CALLSTATE(1, 0x1, 0x1, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_IDLE 113132.376 001 ocxfn RecStop(hLine=1, lRecId=0, lParam1=0, lParam2=0, strParam1=, strParam2=) 113132.376 001 dx_stopch call in RecStop 113132.376 001 dx_stopch 1 ok 113132.386 001 ocxfn PlayStop(hLine=1, lPlayId=0(0x0), lParam1=0, lParam2=0, strParam1=, strParam2=) 113132.386 001 dx_stopch call in PlayStop 113132.386 001 dx_stopch 1 ok 113132.626 001 ocxfn RingsBeforeAnswer(lLineId=1, lRings=0, lParam1=0, strParam2=) 113134.319 001 lTimer_RingsIgnore_InGuardTimeAfterHangup=0 ------------------------------- File 0910vgm : 113103.48 0 --------------------------------------------------- 113103.50 0 VoiceGuide (for Dialogic) 113103.50 0 v6.0.3386 113103.50 0 --------------------------------------------------- 113103.50 0 rv global loaded >>><<< 113103.52 0 cti Inband Signaling Config file not specified 113105.22 0 init ApiMode=[DialogicGC] 113105.81 0 vm loading VMB data begin 113105.82 0 vm vmb 0001 vmbLoadArrayIdx=1 113105.82 0 vm vmb 0002 vmbLoadArrayIdx=2 113105.83 0 vm vmb 0003 vmbLoadArrayIdx=3 113105.83 0 vm vmb 0004 vmbLoadArrayIdx=4 113105.83 0 vm vmb 0005 vmbLoadArrayIdx=5 113105.83 0 vm vmb 0006 vmbLoadArrayIdx=6 113105.83 0 vm vmb 0007 vmbLoadArrayIdx=7 113105.83 0 vm vmb 0008 vmbLoadArrayIdx=8 113105.83 0 vm vmb 0009 vmbLoadArrayIdx=9 113105.83 0 vm loading VMB data - about to delete old entries 113105.83 0 vm loading VMB data end 113105.83 0 dial DbConnectString_ADO is blank 113106.38 0 init DB Workspaces 113106.78 0 init Voicemail LoadIniSettings 113106.81 0 init VmEmailBody_MainGlobalTemplate loaded from C:\Program Files\VoiceGuide\VmEmailForwardBody.txt 113106.82 0 init temp dir exists [C:\Program Files\VoiceGuide\temp\] 113106.87 0 init read Config.xml start 113107.05 0 dxxxB1C1 dxxxB1C1 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs RV= allowDialout=1 113107.05 0 dxxxB1C2 dxxxB1C2 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs RV= allowDialout=1 113107.05 0 dxxxB1C3 dxxxB1C3 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs RV= allowDialout=1 113107.06 0 dxxxB1C4 dxxxB1C4 C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs RV= allowDialout=1 113107.06 0 init read Config.xml end 113107.15 0 init LineOpenDialogic dxxxB1C1 => [1] 113107.15 1 iIvrDev=1 113107.35 0 init distinct ring definitions found:0 113107.35 1 init strDlgcDevName_VoiceResource=[dxxxB1C1] (LoadXMLConfig) 113107.37 load start [C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs] 113107.37 MemStructVgs_ClearVgs [1] 113107.41 load end 113107.49 1 state Waiting for a call... 113107.49 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 113107.49 1 event TDX_SETHOOK, iCode=135 state=0 113107.51 1 event callstate IDLE 1 1,0,0 113107.51 1 WorkingMode@Idle= 113107.51 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE 113107.52 1 timer clear bForceClear=True 113107.52 1 LineState(iLineId).iVgsIdx = 0 113107.52 1 timer set 0.3 EV_TIMEOUT_TIMETOREINITLINE 113107.52 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113107.52 1 timer set ignored - waiting for line re-init to occur first (EV_TIMEOUT_TIMETOREINITLINE) 113107.56 0 init LineOpenDialogic dxxxB1C2 => [2] 113107.56 2 iIvrDev=2 113107.70 0 init distinct ring definitions found:0 113107.70 2 init strDlgcDevName_VoiceResource=[dxxxB1C2] (LoadXMLConfig) 113107.70 2 state Waiting for a call... 113107.70 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 113107.70 2 event TDX_SETHOOK, iCode=135 state=0 113107.70 2 event callstate IDLE 2 1,0,0 113107.70 2 WorkingMode@Idle= 113107.70 2 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE 113107.70 2 timer clear bForceClear=True 113107.70 2 LineState(iLineId).iVgsIdx = 0 113107.70 2 timer set 0.3 EV_TIMEOUT_TIMETOREINITLINE 113107.70 2 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113107.70 2 timer set ignored - waiting for line re-init to occur first (EV_TIMEOUT_TIMETOREINITLINE) 113107.74 0 init LineOpenDialogic dxxxB1C3 => [3] 113107.74 3 iIvrDev=3 113107.88 0 init distinct ring definitions found:0 113107.88 3 init strDlgcDevName_VoiceResource=[dxxxB1C3] (LoadXMLConfig) 113107.88 3 state Waiting for a call... 113107.88 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 113107.88 3 event TDX_SETHOOK, iCode=135 state=0 113107.88 3 event callstate IDLE 3 1,0,0 113107.88 3 WorkingMode@Idle= 113107.88 3 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE 113107.88 3 timer clear bForceClear=True 113107.88 3 LineState(iLineId).iVgsIdx = 0 113107.89 3 timer set 0.3 EV_TIMEOUT_TIMETOREINITLINE 113107.89 3 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113107.89 3 timer set ignored - waiting for line re-init to occur first (EV_TIMEOUT_TIMETOREINITLINE) 113107.93 0 init LineOpenDialogic dxxxB1C4 => [4] 113107.93 4 iIvrDev=4 113108.07 0 init distinct ring definitions found:0 113108.07 4 init strDlgcDevName_VoiceResource=[dxxxB1C4] (LoadXMLConfig) 113108.07 4 state Waiting for a call... 113108.07 4 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 113108.07 4 event TDX_SETHOOK, iCode=135 state=0 113108.07 4 event callstate IDLE 4 1,0,0 113108.07 4 WorkingMode@Idle= 113108.07 4 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE 113108.07 4 timer clear bForceClear=True 113108.07 4 LineState(iLineId).iVgsIdx = 0 113108.07 4 timer set 0.3 EV_TIMEOUT_TIMETOREINITLINE 113108.07 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 113108.07 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=0 113108.08 1 init atidle reinit : start 113108.08 1 init atidle reinit iConferenceOtherLegLid=-1 113108.08 1 init atidle reinit : reset all LineState variables 113108.08 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113108.08 1 state Waiting for a call... 113108.08 4 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113108.08 4 timer set ignored - waiting for line re-init to occur first (EV_TIMEOUT_TIMETOREINITLINE) 113108.08 0 init lineids in use: 0-4 113108.08 0 init route channels start 113108.23 0 init route channels => [] 113108.23 0 init no dti channels opened. Not opening signaling channel. 113108.23 0 cti //devicesCTI/ctiLink config.xml section not used in this version 113108.23 0 init read Config.xml //devicesSysManagers/StatusLink start 113108.23 0 tcpsl config.xml does not have //devicesSysManagers/StatusLink section (status link wil use the default port of 14710) 113108.23 0 tcpsl open //devicesSysManagers/StatusLink to listen on port 14710 113108.43 0 init read Config.xml //devicesSysManagers/StatusLink end 113108.43 0 init iLineDevicesControlled=4 113108.43 0 init main form load end 0 113108.43 2 timer fired EV_TIMEOUT_TIMETOREINITLINE 113108.43 2 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=0 113108.43 2 init atidle reinit : start 113108.43 2 init atidle reinit iConferenceOtherLegLid=-1 113108.43 2 init atidle reinit : reset all LineState variables 113108.43 2 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113108.43 2 state Waiting for a call... 113108.60 3 timer fired EV_TIMEOUT_TIMETOREINITLINE 113108.60 3 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=0 113108.60 3 init atidle reinit : start 113108.60 3 init atidle reinit iConferenceOtherLegLid=-1 113108.60 3 init atidle reinit : reset all LineState variables 113108.60 3 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113108.60 3 state Waiting for a call... 113108.70 4 timer fired EV_TIMEOUT_TIMETOREINITLINE 113108.70 4 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=0 113108.70 4 init atidle reinit : start 113108.70 4 init atidle reinit iConferenceOtherLegLid=-1 113108.70 4 init atidle reinit : reset all LineState variables 113108.70 4 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113108.70 4 state Waiting for a call... 113110.40 1 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113110.40 1 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900 113110.40 1 setting iDialoutReadyToDialout = 1 113110.50 2 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113110.50 2 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900 113110.50 2 setting iDialoutReadyToDialout = 1 113110.61 3 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113110.61 3 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900 113110.61 3 setting iDialoutReadyToDialout = 1 113110.88 4 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113110.88 4 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900 113110.88 4 setting iDialoutReadyToDialout = 1 113112.66 1 event callstate OFFERING 1 2,0,0 113112.66 1 script interpretor: VgMulti v6.0.3386 113112.66 1 fired OFFERING event to listeners 113112.66 1 set LineState().hCall = 1 in LINECALLSTATE_OFFERING 113112.66 1 cid CallerID vars set (in 'offering' event) [,,] 113112.66 1 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING 113112.66 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=0) 113112.66 1 tw ring 1 113112.66 1 ring time since last ring event (sec): 0.00 113112.66 1 rings=1, min rings before answer=0 (iCallerIdHasArrived=0) 113112.66 1 should answer as number of rings reached 113112.66 1 rv clear all 113112.66 1 init LineState ResetAtStartOfNewCall. 113112.66 1 answering the call (,,,0) 113112.66 1 timer clear bForceClear=True 113112.68 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 113112.68 1 event TDX_CST, iCode=134 state=6001 113112.68 1 LsModuleTransition : 134, [TDX_CST] 113113.60 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND, 113113.60 1 event TDX_SETHOOK, iCode=135 state=6001 113113.60 1 LsModuleTransition : 135, [TDX_SETHOOK] 113113.60 1 event callstate CONNECTED 1 256,0,0 113113.60 1 LineEvCallState_Connected hDevice=1 params=256,0,0 113113.60 1 WorkingModes tapi= script= LineState().iState=6001 113113.62 1 Inband detection not enabled 113113.63 1 StartLoadedVgs at 2008/09/10 11:31:13 (VgMulti v6.0.3386) 113113.63 1 set LineState().iVgsIdx=1 113113.63 1 set sScriptToRunOnHangup=[] in StartLoadedVgs 113113.63 1 init StartLoadedVgs_InitLineState start 113113.63 1 rv add [$RV_STARTTIME]{2008/09/10 11:31:13} 113113.63 1 rv add [$RV_DEVICEID]{1} 113113.63 1 rv add [DlgcNetworkResource]{dxxxB1C1} 113113.63 1 rv add [DlgcVoiceResource]{dxxxB1C1} 113113.63 1 rv add [$RV_CIDNAME]{} 113113.63 1 rvns add [PathApp]{C:\Program Files\VoiceGuide\} 113113.63 1 rvns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\} 113113.63 1 rvns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\} 113113.63 1 rv add [$RV_CIDNUMBER]{} 113113.63 1 RunModule start [Get Numbers,[Get Client ID],1,,] 113113.63 1 tw DialogicEvent 134,TDX_CST,643,0,0,DE_LCON,, 113113.63 1 event TDX_CST, iCode=134 state=6001 113113.63 1 LsModuleTransition : 134, [TDX_CST] 113113.63 1 timer clear bForceClear=False 113113.63 1 state [Get Client ID] Number Input 113113.63 1 state [Get Client ID] Playing (PayGetId.wav) 113113.63 1 timer clear bForceClear=False 113113.75 1 play start ok, lPlayId=288309 113116.96 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,FAX, 113117.21 1 event FAX, iCode=134 state=1300 113117.29 1 LsGetNbrsPlayWelcMsg EV_UNKNOWN_134,FAX 113117.31 1 path {FAX} not found 113117.31 1 event TDX_CST, iCode=134 state=1300 113117.31 1 LsGetNbrsPlayWelcMsg EV_UNKNOWN_134,TDX_CST 113117.31 1 path {TDX_CST} not found 113125.30 1 tw PlayEnd 1 288309 113125.30 1 play end id=288309, (current ID) 113125.30 1 event EV_PLAY_FINISHED, iCode=8001 state=1300 113125.30 1 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 113125.30 1 path {EV_PLAY_FINISHED} not found 113125.32 1 timer set 10 EV_TIMEOUT_HANGUP 113125.32 1 timer set 6 EV_TIMEOUT_ENTERDATA 113125.32 1 tw DialogicEvent 129,TDX_PLAY,288309,0,0,,, 113125.32 1 event TDX_PLAY, iCode=129 state=1301 113125.32 1 LsGetNbrsRxDigits EV_UNKNOWN_129,TDX_PLAY 113125.32 1 path {TDX_PLAY} not found 113131.29 1 timer fired EV_TIMEOUT_ENTERDATA 113131.29 1 event EV_TIMEOUT_ENTERDATA, iCode=9006 state=1301 113131.29 1 LsGetNbrsRxDigits EV_TIMEOUT_ENTERDATA,EV_TIMEOUT_ENTERDATA 113131.29 1 path {EV_TIMEOUT_ENTERDATA} not found 113131.29 1 rv add [Get Client ID]{} 113131.29 1 rvns add [Get Client ID_PathTaken]{fail} 113131.29 1 HangupCall start (No data entered) 113131.29 1 rv add [Hangup Time]{2008/09/10 11:31:31} 113131.29 1 state Hanging up call... [No data entered] 113131.29 1 HangupCall_Common hCall=1 113131.30 1 play PlayStop ok 113131.30 1 timer set 1 EV_TIMEOUT_DOLINEDROP 113131.31 1 fnHangupCall end 113132.32 1 timer fired EV_TIMEOUT_DOLINEDROP 113132.32 1 event EV_TIMEOUT_DOLINEDROP, iCode=9102 state=900 113132.32 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 113132.36 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 113132.36 1 event TDX_SETHOOK, iCode=135 state=900 113132.38 1 LsAwaitingCalls EV_UNKNOWN_135 113132.38 1 event callstate IDLE 1 1,0,0 113132.38 1 WorkingMode@Idle= 113132.38 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE 113132.38 1 timer clear bForceClear=True 113132.39 1 rec RecSoundStop ok 113132.39 1 play PlayStop ok 113132.39 1 rv add [CallEndTime]{2008/09/10 11:31:32} 113132.43 1 on-hangup script:[] 113132.43 1 timer set 0.3 EV_TIMEOUT_TIMETOREINITLINE 113132.63 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 113132.63 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900 113132.63 1 init atidle reinit : start 113132.63 1 init atidle reinit iConferenceOtherLegLid=-1 113132.63 1 init atidle reinit : reset all LineState variables 113132.63 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113132.63 1 state Waiting for a call... 113134.66 1 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT 113134.66 1 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900 113134.66 1 setting iDialoutReadyToDialout = 1 113202.40 0 sys cleanup Start 113202.42 0 sys cleanup End Share this post Link to post
Guest mhsamei Report post Posted 10/11/2008 11:12 AM Hi I reinstall VG 5.x and your pach for dialogic. All thing is ok. I think there is some error in your new version of VG 6.x Share this post Link to post
SupportTeam Report post Posted 10/11/2008 04:31 PM The Dialog/4 Dialogic card that you are using on this system is also a fairly old ISA card, and VoiceGuide v5 is the version that was released at the time when those cards were more commonly used. We have not been testing with those cards for while now, and we cannot see from trace provided as to what the problem was (we'd need the ktTel trace to see that). It's possible Dialog/4 cannot play the type of sound files that VoiceGuide v6 uses. Looks like you are using the Dialogic TAPI drivers on your system now and that is not really recommended by us as the Dialogic TAPI drivers do have problems. Share this post Link to post
